Chalet Manager

OVERVIEW:

As the Chalet Manager, responsible for the day to day running of your chalet, you will manage and work alongside the Host/s and Chef in your chalet to ensure our guests receive the 5 star service we do our utmost to deliver. You will need to demonstrate exceptional management skills, as you co-ordinate the day to day operations and performance of each individual member of your chalet team, with the key objective in mind of delivering world-class hospitality; creating a unique and memorable holiday experiences for every guest.

 

MAIN RESPONSIBILITIES:

 

Management of the team in the chalet:

  • Co-ordination of the day to day operations in the chalet; service & housekeeping duties
  • Daily meetings with the chalet team and a weekly planning meeting (Monday)
  • Plan rotas for the team to ensure you have cover for days off and fair work time/down time for all
  • Co-ordinate handover notes for your day off
  • Manage your Chef to ensure shopping orders are complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
  • Management, work planning and nurturing each member of your chalet team 
  • Train and motivate of your team
  • Ensure the presentation of staff is to a high standard
  • Report any HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently.

 

Administration:

Ensure deadlines are met for financial and non-financial paperwork:

  • Weekly rotas for your team
  • Chalet Accounts Pack for accounting purposes
  • Weekly Manager Reports
  • Weekly Guest Reports
  • Manage stock levels
  • Weekly linen count, keeping a close track of your linen
  • Maintain chalet inventory of equipment, crockery, furniture & linen
  • Collect guests’ payment as necessary, for lift passes, wine, massages and any other payments
  • Update supplies of bread, flowers and newspapers depending on number of guests
  • Call the guests pre-arrival to discuss any special requirements
  • Ensure all arrival literature is correctly displayed - Contact Cards, Welcome Letters & Resort Information Folder
  • Ensure the feedback questionnaires are being placed on beds the night before departure and handed in to FOH Manager
  • Ensure the guest book is placed on coffee table the day before departure.

 

With you leading by example and with a hands on approach you will co-ordinate and work as a team to deliver:

 

5* Customer Service:

  • Communication with the Sales Team and your guests pre-arrival & post-departure to ensure all guests' requirements are being met
  • Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
  • Arrange any ski hire, ski school or lift pass requirements
  • Book restaurants for lunches and the Chef’s night off
  • Report any guest issues to the FOH Manager
  • Plan “wows” and other special occasions for your guests
  • Create a warm, home from home atmosphere in the chalet from the guests’ arrival through to departure
  • Delivery of high standards of service; through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after dinner drinks
  • Set and clear dining tables and dining room – including table decoration 
  • Work with the chef to ensure any special requests, likes, dislikes and any food requirements are met.
  • Provide cooked breakfast on Chef’s day off
  • Delivery of our House wines and up-sell to our ‘A La Carte’ Wine list.

 

Housekeeping:

  • To be always conscious of general hygiene, maintaining high health and safety standards
  • Chalet cleanliness and presentation including inside and areas outside the chalets
  • Daily clean; evening turn down service; weekly clean; deep cleans at the beginning, mid and end of the season; daily laundry duties and other necessary cleaning to ensure chalet is presented to the highest standards
  • Ensure napkins, tea towels and table cloths are laundered daily
  • Ensure your chalet is stocked with necessary cleaning equipment and products
  • Manage your Chef to ensure daily, weekly and deep cleans are being carried out
  • General chalet maintenance; ensure issues are being reported and fixed speedily.
  • Oversee Jacuzzi checks and ensuring the log book is maintained and complies to legal standards
  • Build and maintain ice bars with your team
  • Snow clearing
  • Open and close your chalet to the exact company standards.

 

SKILLS AND EXPERIENCE REQUIRED:

This role would suit individuals with the following skill set:

  • Previous 5 star hospitality or silver service experience
  • Previous general management experience
  • Excellent interpersonal skills
  • Excellent organisation/time management skills
  • Administrative and accounting skills (preferred)
  • Computer skills, including Word & spread sheets
  • Fluent English, conversational French, Russian or another European language would be an advantage.
  • Knowledge of ski resort/season life.

 

CANDIDATE PROFILE:

The hours are long and the job is physically demanding so you must have the following key personal qualities and attributes:

  • Positive and flexible attitude
  • Organised
  • Highly professional with a 5 star service mentality
  • Proactive and energetic
  • Great attention to detail
  • A team player with a sense of fun
  • Smart appearance
  • Desire to constantly please and take pride in their chalet.

 

OUR SALARY PACKAGE INCLUDES:

  • Rewarding and stunning work environment in beautiful ski chalets in one the world’s leading ski resorts
  • Very competitive salary
  • Excellent accommodation
  • Meals provided
  • Winter travel and health insurance
  • Free ski/board and boot hire
  • Stylish outdoor uniform
  • Contribution towards your travel between UK/resort at beginning and end of the season
  • Ski pass
  • A performance-based, end of season bonus of up to 3 week’s salary.

 

 

PLEASE NOTE THAT ALL APPLICANTS MUST BE RESIDENT IN THE UK AND HAVE A NI NUMBER AND UK BANK ACCOUNT.

 

A DISCLOSURE SERVICE AND REFERENCE CHECK WILL BE CONDUCTED IN THE EVENT OF A CANDIDATE BEING OFFERED A POSITION WITHIN THE COMPANY. THE COMPANY HAVE THE RIGHT TO WITHDRAW ANY JOB OFFER IF AN UNSATISFACTORY DISCLOSURE SERVICE OR REFERENCE CHECK IS RECEIVED.

Salary Competitive Salary

Status Temporary / Contract

Type Full time

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