Chalet Manager

OVERVIEW:

As the Chalet Manager, responsible for the day to day running of your chalet, you will manage and work alongside the Host/s and Chef in your chalet to ensure our guests receive the 5 star service we do our utmost to deliver. You will need to demonstrate exceptional management skills, as you co-ordinate the day to day operations and performance of each individual member of your chalet team, with the key objective in mind of delivering world-class hospitality; creating a unique and memorable holiday experiences for every guest.

MAIN RESPONSIBILITIES:

Management of the team in the chalet:

• Co-ordination of the day to day operations in the chalet; service & housekeeping duties
• Daily meetings with the chalet team and a weekly planning meeting (Monday)
• Plan rotas for the team to ensure you have cover for days off and fair work time/down time for all
• Co-ordinate handover notes for your day off
• Manage your Chef to ensure shopping orders are complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
• Management, work planning and nurturing each member of your chalet team 
• Train and motivate of your team
• Ensure the presentation of staff is to a high standard
• Report any HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently.

Administration:

Ensure deadlines are met for financial and non-financial paperwork:

• Weekly rotas for your team
• Chalet Accounts Pack for accounting purposes
• Weekly Manager Reports
• Weekly Guest Reports
• Manage stock levels
• Weekly linen count, keeping a close track of your linen
• Maintain chalet inventory of equipment, crockery, furniture & linen
• Collect guests’ payment as necessary, for lift passes, wine, massages and any other payments
• Update supplies of bread, flowers and newspapers depending on number of guests
• Call the guests pre-arrival to discuss any special requirements
• Ensure all arrival literature is correctly displayed - Contact Cards, Welcome Letters & Resort Information Folder
• Ensure the feedback questionnaires are being placed on beds the night before departure and handed in to FOH Manager
• Ensure the guest book is placed on coffee table the day before departure.

With you leading by example and with a hands on approach you will co-ordinate and work as a team to deliver:

5* Customer Service:

• Communication with the Sales Team and your guests pre-arrival & post-departure to ensure all guests' requirements are being met
• Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
• Arrange any ski hire, ski school or lift pass requirements
• Book restaurants for lunches and the Chef’s night off
• Report any guest issues to the FOH Manager
• Plan “wows” and other special occasions for your guests
• Create a warm, home from home atmosphere in the chalet from the guests’ arrival through to departure
• Delivery of high standards of service; through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after dinner drinks
• Set and clear dining tables and dining room – including table decoration 
• Work with the chef to ensure any special requests, likes, dislikes and any food requirements are met.
• Provide cooked breakfast on Chef’s day off
• Delivery of our House wines and up-sell to our ‘A La Carte’ Wine list.

Housekeeping:

• To be always conscious of general hygiene, maintaining high health and safety standards
• Chalet cleanliness and presentation including inside and areas outside the chalets
• Daily clean; evening turn down service; weekly clean; deep cleans at the beginning, mid and end of the season; daily laundry duties and other necessary cleaning to ensure chalet is presented to the highest standards
• Ensure napkins, tea towels and table cloths are laundered daily
• Ensure your chalet is stocked with necessary cleaning equipment and products
• Manage your Chef to ensure daily, weekly and deep cleans are being carried out
• General chalet maintenance; ensure issues are being reported and fixed speedily.
• Oversee Jacuzzi checks and ensuring the log book is maintained and complies to legal standards
• Build and maintain ice bars with your team
• Snow clearing
• Open and close your chalet to the exact company standards.

SKILLS AND EXPERIENCE REQUIRED:

This role would suit individuals with the following skill set:

• Previous 5 star hospitality or silver service experience
• Previous general management experience
• Excellent interpersonal skills
• Excellent organisation/time management skills
• Administrative and accounting skills (preferred)
• Computer skills, including Word & spread sheets
• Fluent English, conversational French, Russian or another European language would be an advantage.
• Knowledge of ski resort/season life.

CANDIDATE PROFILE:

The hours are long and the job is physically demanding so you must have the following key personal qualities and attributes:

• Positive and flexible attitude
• Organised
• Highly professional with a 5 star service mentality
• Proactive and energetic
• Great attention to detail
• A team player with a sense of fun
• Smart appearance
• Desire to constantly please and take pride in their chalet.

OUR SALARY PACKAGE INCLUDES:

• Rewarding and stunning work environment in beautiful ski chalets in one the world’s leading ski resorts
• Very competitive salary
• Excellent accommodation
• Meals provided
• Winter travel and health insurance
• Free ski/board and boot hire
• Stylish outdoor uniform
• Contribution towards your travel between UK/resort at beginning and end of the season
• Ski pass
• A performance-based, end of season bonus of up to 3 week’s salary.

A DISCLOSURE SERVICE AND REFERENCE CHECK WILL BE CONDUCTED IN THE EVENT OF A CANDIDATE BEING OFFERED A POSITION WITHIN THE COMPANY. THE COMPANY HAVE THE RIGHT TO WITHDRAW ANY JOB OFFER IF AN UNSATISFACTORY DISCLOSURE SERVICE OR REFERENCE CHECK IS RECEIVED.